Booking, Cancellation & Payment Policies
BOOKING, CANCELLATION & PAYMENT POLICIES
Availability and reservation requests
- All requests for holds, reservations, cancellations, changes to travel dates and payments must be submitted via email.
- Please note that an availability request does not constitute a confirmation.
- All bookings must be made via email. Once a reservation is confirmed by Sani Lodge, it is guaranteed.
- The passenger’s personal information form should be sent together with the confirmation request by email.
- If special requirements are not clearly specified in the confirmation request, Sani Lodge will not be held responsible.
- The reservation will be reconfirmed by the “Service Voucher”, which will be issued once full payment of the reservation has been received.
- During the high season (June to August and December to February), Sani Lodge reserves the right to request immediate payment of the total reservation amount.
BOOKING, CANCELLATION & PAYMENT POLICIES
Payments
- A deposit of 30% of the total non-refundable reservation amount is required within 10 working days of confirmation. This deposit guarantees the reservation; failure to meet this deadline will result in the reservation being automatically cancelled.
- The full payment is due 30 days prior to the trip departure.
BOOKING, CANCELLATION & PAYMENT POLICIES
Cancellation
- Please note that if the Ecuadorian border is closed or unforeseen events occur that prevent the Lodge from operating as usual, this deposit will be applied as a credit to your future trip.
- The credit will be valid for 12 months from the date of deposit. In the event of a natural disaster in the area, Sani Lodge will refund 100% of the deposit minus a 15%
- Cancellation within ninety to forty-five days prior to trip: 50% penalty; 45 to 1 day prior to departure: 100% penalty of the net price.
Contact us
¿Do you have questions? Feel free to contact us for any requests, questions, or comments. We are here to serve you.
RESERVATION FORM